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Terms & Conditions
Terms & Conditions
Welcome to the Dragonriverltd.com website terms and conditions.
These terms and conditions apply to your access to the Dragonriverltd.com website ("Our Website"). Please read these terms and conditions carefully before accessing and/or ordering any goods from our website. If you access the Dragonriverltd.com website, and/or place an order for goods, you agree to be bound by these terms and conditions. If you do not agree with the terms and conditions please do not use our website.
You should print a copy of these terms and conditions for future reference.
The Dragonriverltd.com website is operated by Dragonriver Limited whose registered address is The Old Post Office, Llangadfan, Welshpool Powys. Company Number 5733720, VAT Number 891232719.
If you have any questions about our website please contact us at mail@dragonriverltd.com
How to order goods on Our Website
By placing an order through our website, you warrent that you are legally capable of entering into binding contracts.
To Order Through Our Website
• 1. Select the goods you require and click ‘Add to basket’;
• 2. Choose the quantity of goods you wish to purchase (the default will be one (1) unit). Please note that a limit is set to ten (10) units per item. To order quantities greater than 10 units per item, please contact us on 01938 820633 who will be able to assist you with your order;
• 3. Review your basket making sure all specifications such as size and colour fit your requirements, then click "Proceed to Checkout";
• 4. If you are a new user you will need to enter an email address and create a user name and password. You must keep your username and password confidential as they allow access to your account. To continue setting up an account you will need to enter your personal details, billing address (which must correspond with your payment card address) and delivery address; ;
• 5. You will then proceed to the secure payment page where you may select the payment type and complete your order. Following submission of your order we will send you an automated order acknowledgement to the email address provided.
How the contract is formed between you and us
After placing your order you will receive an automated acknowledgement. Please note that this does not mean that your order has been accepted. All orders are subject to acceptance by us, and we will confirm acceptance to you by confirming that your order has been dispatched. Once we accept your order a contract to purchase and supply goods takes effect.
The contract to supply goods to you only relates to those goods whose dispatch we have confirmed in the confirmation email. We will not be obliged to supply any other goods which may have been part of your order until the dispatch of your goods has been confirmed in a separate dispatch confirmation email.
You will not be charged before we dispatch the goods, however upon receipt of your order we will create an authorisation.
Our Goods
A description of the main characteristics of goods can be found on the product pages of our website.
Prices for goods on our website appear on the product pages and include all UK taxes.
Prices and offers may vary and may only be available for limited periods. All prices and offers are subject to availability and may be withdrawn or amended at our discretion. The prices on our website may differ to prices in our shop, catalogues or elsewhere.
Our website contains a large number of goods and it is possible that, despite our best efforts, some of the goods listed on our website may be incorrectly priced. If we discover an error in the price of the goods you have ordered we will inform you as soon as possible. We will give you the option of reconfirming your order at the correct price or cancelling it.
We are under no obligation to provide incorrectly priced goods to you at the incorrect price if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as an error.
The goods will be at your risk from the time of delivery. Ownership of the goods will pass to you when we receive full payment, including delivery charges.
Product Bundles and Special Offers
Where we offer product bundles which include multiple products, such as paddles, PFD's and spraydecks, we reserve the right to ship an equivalent product should the advertised product be unavailable. This does not include kayaks or canoes and only applies to items such as paddles, PFD's and spraydecks.
Data protection and privacy
Any personal information you provide to us and from which you can be identified is stored securely and confidentially and is processed fairly and lawfully in accordance with this privacy policy.
We take appropriate technical and organisational measures to protect against unauthorised or unlawful processing of your personal information, including encrypting your information to applicable industry standards.
During your visit to our site we may gather certain personal information that is necessary to set up your account, for the purposes of billing, delivery of your goods and queries. We only keep your information for as long as is necessary to process your order, process any applicable refunds, respond to any complaints/feedback or to provide you with promotional information you have subscribed to.
Ordinarily we do not have access to your financial information which is securely transferred directly to our card processing agents and who process it on our instructions.
We supply your information electronically to our couriers who need your details to deliver your orders.
Our card processing agents and couriers are required to maintain the security and confidentially of your personal details, and are required not to retain, share, store or divulge any personal information for any other purposes.
When you register your details with us, you have the option to subscribe to future promotions and special offers. You may unsubscribe from this at any time by emailing us at mail@dragonriverltd.com
We do not transfer your information outside the European Economic Area (“EEA”) unless you are a user located outside the EEA in which case we may need to transfer your information to deliver your goods, process payment/refunds, or to send you promotional information you have subscribed to.
Our website can recognise past users by using cookies. Cookies personalise your visits to our website to meet your individual preferences. You can disable cookies by adjusting your internet settings.
When you supply your information to us you accept the risks associated with the Internet and will not hold us responsible for any loss of your information unless we have breached our duty of care to you.
If you have any queries regarding our use of your personal information or this privacy policy, you should contact our Data Protection Compliance Officer by writing to Dragonriver Limited, The Old Post Office, Llangadfan, Welshpool, Powys SY21 0Pl.
Method of Payment
You may pay by VISA, Master Card, Switch, Maestro, or Electron. Please ensure you provide the cardholder's name as it is shown on the card, and the billing address corresponds as it appears on the card statement. Payment will be taken in GB pounds (£), and if applicable, your card will be charged according to the exchange rate at that time.
Fraud Prevention
To help us prevent fraud, orders of £200 GB pounds or more may require a landline telephone number. Card fraud is illegal and perpetrators will be prosecuted.
Delivery
Delivery costs are additional to the displayed price and vary depending on the delivery service you select, the country of delivery and the quantity/weight of goods ordered. We will confirm the total price payable, including delivery charges, before we accept your order.
Orders that exceed 30 kg in weight may be subject extra delivery charges. If any order is subject to extra delivery charges we will contact you to advise you before it is dispatched. You have the option to cancel the order if you do not wish to pay any additional delivery costs.
Please note we are currently unable to deliver to PO Boxes.
UK Delivery options
UK orders for delivery to a UK address will be normally delivered via standard post. We will choose the best delivery mechanism to achieve the delivery times required.
Delivery times depend on the delivery service selected and the types of goods ordered. We always aim to dispatch all goods in stock as quickly as possible. The maximum UK delivery lead time for goods is 30 days unless specifically agreed with you.
Couriers will require a signature to ensure safe receipt of your goods. If you are not available to collect and sign on the courier’s first visit, a calling card will be left with the courier’s contact number to arrange re-delivery. Our courier’s will deliver until 9pm in most areas!
The couriers will attempt re-delivery up to a maximum of three (3) times and if delivery is not successful after the third attempt they will return the goods to us and we will contact you to arrange re-delivery. We reserve the right to re-charge the delivery cost for re-delivery.
Split delivery
We may split delivery of your order into several parts based on stock availability. You will not be charged extra for this facility.
Free delivery offers
Free delivery offers only apply to UK Mainland orders and are not available for certain areas of the UK, including the highlands and the Channel Islands. Free delivery offers are sent using Standard delivery service, please see "UK Delivery option: Standard delivery". Free delivery offers cannot be used in conjunction with any other offer, promotion or discount code.
Our Returns Policy
You may cancel your order any time within seven (7) working days, beginning on the day after you received the goods. We will refund the price of the goods in full, including delivery costs. However you will be responsible for the cost of returning the goods to us. If a refund is payable to to you we will process the refund as soon as possible, and, in any case within thirty (30) days of the day you give written notice of cancellation.
To cancel an order, you must inform us in writing. You must also return the goods to us immediately, in the same condition in which you received them, and at your own cost and risk.
You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.
Our returns policy does not affect your statutory rights.
If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within thirty (30) days of the day we confirm via e-mail that you are entitled to a refund for defective goods.
If a refund is payable to you, we will refund the money using the same method originally used by you to pay for your purchase.
Any orders for personalised goods are non-refundable. Please note that this does not affect your statutory rights.
If you have a query about returning goods, please contact mail@draginriverltd.com
Warranty and limitation of our liability
We warrant to you that any goods purchased from us through our website will be of satisfactory quality, comply with descriptions on our website and be reasonably fit for all the purposes for which goods of the kind are commonly supplied.
Our contractual or tortious (including negligence) liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the goods.
This does not include or limit in any way our liability:
• (a) For death or personal injury caused by our negligence;
• (b) For fraud or fraudulent misrepresentation; or
• (c) For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
We are not responsible for any indirect or consequential losses whether caused by tort (including negligence), breach of contract or otherwise. By purchasing goods through our website you agree that we are not responsible for any indirect or consequential losses. This clause does not affect your statutory rights.
We make no warranty that this website is free from computer viruses or any other malicious or impairing computer program.
The information contained in our website may be updated from time to time and may be out of date. We accept no responsibility for keeping the information on our website up to date, or liability for not doing so.
Events outside our control
We will not be liable or responsible for any failure to perform, or delay in performance of any of our obligations to you that is caused by events outside our reasonable control (a ‘Force Majeure Event’). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes (without limitation) the following:
• (a) Strikes, lock-outs or other industrial action;
• (b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
• (c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
• (d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
• (e) Impossibility of the use of public or private telecommunications networks; or
• (f) The acts, decrees, legislation, regulations or restrictions of any government.
In the event of a Force Majeure Event, our performance is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations to you may be performed despite the Force Majeure Event.
Written communications
Applicable laws require that some of the information or communications we send to you should be in writing. By accessing our site you accept that communication with us will be primarily electronic through e-mail or notices posted on our website. For contractual purposes, by accessing this website you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
Intellectual property rights
Unless otherwise specified the intellectual property rights in the contents of all the pages in this website, are owned or licensed to Dragonriverltd.com, or are used with permission from the owner.
The contents of this website may not be copied, reproduced, modified, downloaded or used in any form without our prior written permission.
Complaints
We take all feedback very seriously and aim to deal with complaints as quickly and effectively as possible.
For complaints relating to orders placed through our website please email mail@dragonriverltd.com To assist us in dealing with your complaint, please detail all aspects of the complaint, your order number and your contact details.
Our right to vary these terms and conditions
We reserve the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions that are in force at the time that you order goods from us unless:-
• any change to these terms and conditions is required to be made by law or governmental authority, in which case the changes may apply to orders previously placed by you; or
• we notify you of any changes to these terms and conditions before we accept your order, in which case we have the right to assume that you have accepted the change to the terms and conditions unless you notify us to the contrary within seven (7) working days of receipt by you of the goods.
Safety Warning
Physical activities can be hazardous. The selection and use of suitable equipment requires skill, and you should ensure you are appropriately equipped and trained. In the interests of your safety and the safety of others, you should also ensure that you are properly trained in the techniques you will need to employ in pursuit of your chosen activity. We recommend that you seek and take the advice of a suitably qualified person before purchasing your equipment. Once purchased, the equipment should only be used in accordance with the manufacturers’ instructions and should likewise be inspected before use and properly maintained. Nothing in this notice affects your statutory rights.
Jurisdiction
The Courts of England and Wales shall have exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with this website including orders for goods. By accessing this website you agree to submit to English law.